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Replacement and Refund Policy
SPOY will provide a replacement for a product if informed within 72 hours of receipt of the products and under the following conditions:
• Wrong Product has been received
• Damaged product has been received
• Documentary evidence in the form of a photo or video
Replacement can be made if the customer reports the same to our Customer Service team by calling at +919599834575 (10:00 a.m to 7:00 pm/6 days a week), or write an email to spoyarmy@gmail.com.
Once the issue has been confirmed by the SPOY Audio service team, SPOY Audio will initiate a Return pickup for the Replacement order and the customer will be responsible to ensure the faulty product is successfully picked up by the Reverse Courier Boy. Once the faulty product gets successfully picked up by our courier partner, SPOY Audio will then dispatch a fresh replacement unit.
A product purchased at SPOY Audio will not be eligible for a replacement if the customer is not happy with the look/sound quality of a defect-free product, physical damage or tampering caused by the user.
Products purchased from the SPOY Audio website are not eligible for a refund.
If your order arrives with a manufacturing defect, please contact SPOY Audio Customer Service immediately. The SPOY Audio team will look into the case and will dispatch a replacement. This policy is valid only up to 72 hours from the delivery of the order.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and reach out to SPOY Audio Customer Service immediately. SPOY Audio will dispatch a replacement immediately.